Mid-Weight User Researcher / UX Designer

An exciting opportunity for a UX Designer with strong research capabilities to support the delivery of globally recognised OTT streaming products here at FX Digital.

Working across the media and sports sectors, you will be responsible for conducting, analysing, and reporting on user-centred design research and usability testing, crafting intuitive user experiences that shape the future of OTT. You will be part of a growing team and have a passion for professional development with a commitment to teamwork.

About FX Digital

FX Digital is an award-winning digital agency based in London, specialising in OTT (Over-The-Top) streaming and Connected TV-first application design & development.

It is an exciting time to join our team and help our clients find industry-leading, innovative solutions in the exciting and rapidly growing world of Connected TV.

We currently deliver solutions for incredible brands like Discovery, Eurosport, GCN and the ATP Media, as we continue to work with global sports and entertainment brands, helping them to reach millions of viewers across the world.

Our dynamic and energetic team of 50 is based in the beautiful Bentima House in Old Street, close to the hustle and bustle of Shoreditch.


User Research

  • Run user research projects to support our product and design teams in making informed strategic decisions on OTT solutions.
  • Source users matching our clients target audience, run surveys and user interviews to dig deep into users goals, motivations and frustrations. Map out these insights to craft user personas.
  • Gather insights through workshops, user interviews, competitor analysis, user testing and other techniques to help inform product & UX decisions. Collate your findings and research to present these back to internal teams and project stakeholders.
  • Review our client’s OTT analytics and Key Performance Indicators (KPIs), take learnings from historic data and identify where there are areas for improvements within the experience.
  • Market Research – build up a knowledge base of the OTT industry, ensuring we are up to date with device adoption, user behaviours, pricing points and market trends to ensure we remain at the forefront of the industry.

User Experience Design

  • Run UX workshops and exercises to define the information architecture for our client’s OTT solutions.
  • Create detailed and inclusive user flows highlighting key journeys and steps, but also understanding best/worst cases scenarios to ensure a comprehensive picture of the solution is being depicted.
  • Through research, data, competitor analysis and conversations, identify unmet user needs and work in collaboration with the Product team to define hypothesis to validate/refute with users to inform the backlog definition & prioritisation.
  • Create wireframes and interactive prototypes for OTT solutions that span across mobile, web and Connected TV devices.
  • Plan and manage user testing and interviews to gather feedback on your proposed solutions. Collate, summarise and analyse your findings to propose concepts and feature ideas to improve the user experience.
  • Ensure our solutions meet accessibility standards providing an OTT experience for an inclusive audience, but also look into what could/should be done from an accessibility point of view on TV to push the boundaries on this front.
  • Take a holistic view in your work, think about the bigger picture and how users interact across multiple devices and how these OTT products integrate into the everyday lives of users whilst also being mindful of the business needs and objectives.

Design Support

  • We are a small but growing department. Outside of your core responsibilities, there will be opportunities to support the design function in the business across workshopping, UI and asset creation. This is ideal for someone who wants to focus on user research and UX, whilst getting involved in additional areas of design.
  • Continue to improve and up-skill, taking time each week to develop your knowledge and skills across user research & user experience, as well as the overall Product Management process from beginning (discovery) to end (post-launch optimisation).


  • You have proven experience working in user research and user experience (preferably in an agency environment).
  • You have strong problem-solving and communication skills, both written and verbally.
  • You’re comfortable communicating with project stakeholders, articulating solutions that are backed up by research and solid rationale.
  • You demonstrate high-quality UX design practices.
  • You’re self-motivated, proactive and are someone who thrives off autonomy.
  • You have impeccable attention to detail with an inquisitive mindset.
  • You’re a team player that supports those around you. You have the ability to work seamlessly with multifunctional teams across product, research, engineers, QA, operations and customers.
  • You have an interest in technology, consumer behaviour, Connected devices, OTT & streaming.


  • UX Qualification (General Assembly, Bachelor’s degree) or equivalent.
  • You’re a Figma pro and a rapid prototype. You’re someone that’s not afraid to pick up new tools to take on varying design challenges.
  • Relevant design experience with OTT apps (Connected Devices/Smart TV).
  • Relevant design experience with native mobile apps (iOS & Android).
  • Experience working with and maintaining design systems.
  • Experience with Gitlab & Notion.
  • User Interface design experience.
  • Motion design experience.

What’s in it for you?

  • 24 Days Holiday (Plus 8 Bank Holidays, giving you a total of 32 total)
  • Office closure over Christmas (3 days that do not come out of your holiday allowance)
  • Sanctus mental health coaching
  • Vitality Health Insurance on completion of probation
  • Regular social events
  • 4 hours a week personal development time for training
  • New Mac Laptop upon joining
  • Opportunities to travel to industry conferences
  • Quarterly appraisals
  • Cycle to work scheme via Green Commute Initiative
  • Annual Profit Share Scheme
  • Employee Referral Bonus
  • Flexible working hours

Job Details

  • Contract type: Permanent
  • Working hours: Full time
  • Location: FX Digital’s office is situated in the Bentima House, Old Street, East London
    • In light of the pandemic, FX Digital is currently operating on a hybrid working model, meaning that our team has the option to work from home but days in our London office will sometimes be required
  • Salary: Depending on experience, in between £30k-40k / year
  • Applicants who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications and in line with Government regulation at the time

How to apply?

If you’re interested in applying for this role, please submit your details through the application form below.

If you’re asked to an interview, great! This is an informal chat and an opportunity for you to tell us about your professional passions and goals for the future, run through any past work you have to share, and also for us to go into more detail about the job and discover if it’s a good fit for you.