Google Dialogflow
FAQs
Customer experience
Time & cost-effective
Interactive experiences
What is Chatbot development?
As a Chatbot agency, we understand the importance of communication between brands and their audience. Our experienced Chatbot developers use AI technology to provide a natural conversation flow between your Chatbot and your users, to ensure a smooth experience where questions are answered accurately and information is provided correctly.
Chatbots are computer systems designed to simulate human conversation using artificial intelligence. Popular with online retailers and other e-commerce businesses, they are often used as a first level of customer service support.
AI-powered Chatbots aim to understand “free language”. Free language refers to the multiple ways of saying the same thing. However, they are programmed with predefined conversational flow, to ensure questions still receive an accurate answer. To achieve this, Chatbots use Natural Language Processing (NLP). NLP is used to understand and analyse human speech and reply in a way that humans can understand. This ensures the exchange is as human as possible.
As a Chatbot agency, we can develop across all major development frameworks, including:
Google Dialogflow
Microsoft Bot Framework
Amazon Lex
This means that we can deploy your Chatbot across popular platforms such as:
Facebook Messenger – Reach customers easily, answer simple queries and create branded experiences
Slack – Improve team productivity with data aggregation, or connect tools so you can streamline your workflow.
Twitter – Give your customers an authentic and natural interaction on one of the largest social media platforms worldwide
How Chatbot development can improve your customer experience
As a Chatbot agency, we understand the importance of communication between brands and their audience. Our experienced Chatbot developers use AI technology to provide a natural conversation flow between your Chatbot and your users, to ensure a smooth experience where questions are answered accurately and information is provided correctly.
FAQs
Answer frequently asked questions quickly through automation, saving your brand and your customers time and improving the user experience
Customer experience
Improve and simplify customer experience with 24/7 Chatbot support, delivering accurate information around the clock
Time & cost-effective
Developing Chatbots on popular messenger services saves the time and cost of building an app and offers your customer brand interaction on already familiar platforms
Interactive experiences
Integrate Chatbots into marketing campaigns to provide fun and interactive experiences for your customers, like FX Digital, did for Contiki.
Want to develop a Chatbot for your business?Get in touch
Our Chatbot development services
In our London office, our expert team of Chatbot developers provide a range of services that help you deploy a Chatbot for your business.
Strategy
We will help you identify if and how a Chatbot can benefit your brand and bring you closer to your audience.
We will find the most appropriate framework for you to build a Chatbot and then devise a deployment strategy to the platforms that are most relevant to your customers.
Design
Our designers are adept at designing natural language experiences. Their wealth of Voice app development gives them an edge when it comes to developing chatbot designs that feel authentic and engaging.
Development
We develop across all major frameworks and platforms and ensure that your Chatbot is optimised to deliver accurate information to your customer in a timely and engaging way.
Think your brand could benefit from a Chatbot? Get in touch
Our Projects
GCN+ for Apple TV
FX Digital worked with the Global Cycling Network to build and launch GCN+ – the streaming home of the most thrilling cycling content – across Apple TV.
Read more 
Discovery+ for Set-Top-Boxes
FX Digital worked with Discovery to integrate and launch discovery+ across Comcast & Cox Set-Top-Boxes.
Read more 
